Several months ago I purchased a ticket on-line for a show called "Shen Yun 2013: 5000 years of Chinese Culture" which was to take place on Sunday February 10 at the Boston Opera House by way of Ticked Master. Although the ticket was a little pricey (about $85 including fees) I was really looking forward to seeing this show. It was supposed to be music, dance and maybe a martial arts demonstration. It looked like a really interesting show to attend. Unfortunately, the show coincided with Winter Storm Nemo or the Blizzard of 2013. I called Ticket Master to see if I could get a refund or an exchange 24 or 48 hours before the show was to occur. I had every intention of attending the show, except that due to extremely bad and potentially dangerous weather conditions the Massachusetts Bay Transportation Authority (the MBTA) shut down the entire public transportation system. Not only that, but it was potentially and very likely too dangerous to drive into the city a day or two after the snow storm ended. Ticket Master basically told me I was out of luck because the show was still held. They wouldn't even allow me to exchange my ticket, even though a couple last minute shows were added due to the snow emergency. I tried to call the Boston Opera House to try to resolve the situation through them, but the Opera House told me I would have to go to the point of purchase, which unfortunately was Ticket Master. In my opinion the legal ticket scalping agency (aka Ticket Master) screwed me over. It was an ususual circumstance, but because of the weather emergency I should have been better accommodated. I filed a complaint with both the Massachusetts Attorney General's office Consumer Affairs Dept., and the Better Business Bureau. So far, the situation hasn't been resolved, and I haven't heard a word from Ticket Master. Next time there is a show I would like to attend I will think twice before I do business with Ticket Master.
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